Orders

Where do you ship from?
We ship all orders from our warehouse in the UK.

How long does shipping take?
For UK orders, typical delivery is 5–9 business days. Delivery times can vary based on destination and carrier conditions.

How can I track my order?
Use our tracking portal here: Track Order Status. You’ll get live updates once your parcel is scanned by the carrier.

Shipping & Delivery

Do you offer free shipping or tracked delivery?
Yes—your checkout is secured and shipments include tracking with live updates. Look for the tracking link in your confirmation email.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unused items in their original condition and packaging. To start a return, contact us with your order number and reason for return.

Payments

Which payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, Maestro, UnionPay, Diners Club, and Discover.

Products

What kinds of products do you offer?
WayDIY curates party tableware, decorations, and accessories—everything you need for a stylish, festive party setup.

Contact & Support

How do I contact you?
Reach us via the contact page and we aim to reply within 24 hours on business days. Visits are by appointment only.

Trust & Reviews

Where can I read customer reviews?
Visit our Trustpilot page to read verified customer reviews: Trustpilot – WayDIY.