Warranty Information
At WayDIY, we take pride in providing high-quality party tableware and decorations. This Warranty Information page explains what is and is not covered under our warranty terms.
1. Standard Warranty Coverage
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Disposable Products (e.g., paper plates, cups, napkins): These items are intended for single-use. Warranty applies only to items that arrive defective or damaged before use.
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Reusable Products (e.g., bamboo cutlery, reusable banners, durable décor): Covered for 30 days from the date of delivery against defects in materials or workmanship under normal use.
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Balloons: Warranty covers products that arrive defective (e.g., leaking or damaged before inflation). Warranty does not cover balloons that burst due to overinflation or misuse.
2. What the Warranty Does Not Cover
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Normal wear and tear from intended use.
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Damage caused by misuse, neglect, or failure to follow care and safety guidelines.
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Items exposed to extreme heat, open flames, liquids, or outdoor weather when not designed for such use.
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Variations in color, texture, or pattern due to manufacturing processes.
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Improper storage or handling after delivery.
3. How to Make a Warranty Claim
If you believe you have received a defective product, please contact us within the warranty period with:
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Your order number
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Photos of the defective or damaged item
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A short description of the issue
📧 Email: Contact@waydiy.com
📞 Phone: +44 752 946 92 63
We may offer one of the following solutions:
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Replacement of the defective item
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Store credit for the item’s value
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Refund to the original payment method (if applicable)
4. Limit of Liability
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WayDIY’s liability is limited to the purchase price of the product.
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We are not responsible for incidental or consequential damages (such as event delays, indirect costs, or loss of enjoyment).
5. Governing Law
This warranty is provided under the laws of the United Kingdom. Customer rights under consumer protection laws remain unaffected.
