Billing Terms & Conditions

These Billing Terms & Conditions outline how payments are handled when you shop with WayDIY. By placing an order on our website, you agree to the following terms.

1. Accepted Payment Methods

We currently accept:

  • Major credit and debit cards (Visa, MasterCard, American Express)

  • PayPal

  • Other secure payment methods listed at checkout

💡 Note: All payments are processed in GBP (£) unless otherwise stated.

2. Payment Processing

  • Orders must be fully paid before shipment.

  • Payments are securely processed through trusted third-party providers. WayDIY does not store or have access to your full credit/debit card details.

  • Once payment is confirmed, you will receive an order confirmation email with your purchase details.

3. Billing Information Accuracy

  • Customers are responsible for providing accurate and complete billing details at checkout.

  • If billing information is incorrect and prevents payment processing, the order may be delayed or cancelled.

  • We are not liable for failed or delayed deliveries caused by inaccurate billing or shipping details entered at checkout.

4. Order Confirmation & Invoices

  • A confirmation email is sent automatically after successful payment.

  • For official invoices, please contact us at Contact@waydiy.com with your order number.

5. Pricing & Taxes

  • All prices are displayed in GBP (£) and include applicable UK VAT (where required).

  • Any additional taxes, duties, or customs fees (for international orders) are the responsibility of the customer.

6. Failed or Declined Payments

  • If a payment fails or is declined, the order will not be processed.

  • Customers may retry payment using a valid method or contact their bank/payment provider for assistance.

7. Fraud & Unauthorized Transactions

  • We reserve the right to refuse or cancel any order suspected of unauthorized or fraudulent activity.

  • Any fraudulent transactions will be reported to the relevant authorities.

8. Refunds & Disputes

  • Refunds, if applicable, are issued in line with our Refund Policy.

  • Refunds are processed to the original payment method used during checkout.

  • Disputes related to billing must first be addressed by contacting us directly (see our Dispute Resolution page).

9. Contact Us

For billing-related questions or invoice requests, please reach out to us:

📞 Phone: +44 752 946 92 63
📧 Email: Contact@waydiy.com
📍 Address: Bellcombe Works, East Brent, Somerset, United Kingdom, TA9 4DB